The quote form on this website does not submit information to American Courier Solutions or store it in a website database. It prepares an email in your own email application. Your request reaches us only after you send that email.
1. Scope
This Privacy Policy explains how American Courier Solutions (“ACS,” “we,” “us,” or “our”) handles personal information in connection with this website, quote requests, service inquiries, and courier and delivery services. It does not apply to third-party websites, applications, or services that we do not control.
2. Information we collect
Information you provide
We may collect information that you send to us by email or otherwise provide in connection with a quote or delivery, including:
- Name, company, email address, telephone number, and other contact information.
- Pickup and delivery addresses, dates, times, access instructions, and contact information for people at those locations.
- Descriptions, photographs, dimensions, weight, quantity, packaging, value, handling needs, and other information about items to be transported.
- Route details, additional stops, building requirements, recipient instructions, and communications concerning a delivery.
- Billing, payment, transaction, claim, and customer-service information if you book a service.
If you provide information about another person, such as a recipient or pickup contact, you are responsible for having authority to provide that information and for giving any notices required by law.
Information collected automatically
When you visit the website, our hosting and infrastructure providers may automatically process technical information such as your IP address, browser type, device type, operating system, requested pages, referring page, and the date and time of a request. This information may appear in security, diagnostic, or access logs.
The website is not currently configured with advertising cookies, behavioral advertising, or third-party analytics. Necessary network and security technologies may be used by our hosting provider to deliver and protect the website.
Email and the quote form
The quote form creates a prefilled email addressed to ACS. The information remains in your browser and email application unless and until you send it. Your email provider and ours may process the message according to their own terms and privacy practices.
3. How we use information
We may use personal information to:
- Review service requests, prepare quotes, confirm availability, and communicate about a requested job.
- Arrange, perform, document, and support courier and delivery services.
- Coordinate pickups and deliveries with customers, couriers, drivers, recipients, building personnel, and other people involved in the service.
- Process payments, maintain transaction records, resolve disputes, and respond to claims.
- Operate, maintain, secure, troubleshoot, and improve the website and our business operations.
- Detect fraud, misuse, security incidents, unsafe requests, and violations of our Terms of Service.
- Comply with law, legal process, insurance requirements, and legitimate government requests.
4. How we share information
We may share information only as reasonably necessary for the purposes described in this policy, including with:
- Couriers, drivers, dispatchers, contractors, and service providers involved in quoting, arranging, or completing a delivery.
- Pickup contacts, recipients, building personnel, and other parties needed to complete a requested handoff.
- Providers of website hosting, email, communications, payment, bookkeeping, security, insurance, legal, and other business services.
- Government authorities, courts, law enforcement, regulators, insurers, or other parties when required by law or reasonably necessary to protect rights, safety, and property.
- A buyer, successor, or other party involved in a merger, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.
We do not sell personal information or share it for cross-context behavioral advertising.
5. Retention and security
We retain information for as long as reasonably necessary to quote and provide services, maintain business and tax records, handle claims and disputes, enforce agreements, and comply with legal obligations. Retention periods vary based on the type of information and the reason it was collected.
We use reasonable administrative, technical, and physical measures appropriate to the information we maintain. No email, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.
Do not put Social Security numbers, account passwords, payment-card numbers, medical records, or other unnecessary sensitive information in the quote form or an ordinary email. If a delivery may involve regulated or sensitive material, disclose the nature of the item without sending protected contents until we confirm an appropriate method of communication and handling.
6. Your choices and requests
You may ask us to access, correct, or delete personal information that you previously provided, subject to applicable law and legitimate recordkeeping needs. You may also ask questions about our privacy practices. We may need to verify your identity before completing a request.
Send privacy requests to contact@AmericanCourierSolutions.com with “Privacy request” in the subject line.
7. Children
This website and our services are intended for adults and businesses. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided information to us, contact us so we can review and address the request.
8. Third-party links and services
The website may link to third-party websites or services. Their privacy practices are governed by their own policies. ACS is not responsible for the privacy or security practices of third parties that it does not control.
9. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. The revised policy will be posted on this page with a new effective date. Material changes may also be communicated through another reasonable method when required by law.
10. Contact
For privacy questions or requests, contact American Courier Solutions at contact@AmericanCourierSolutions.com.